What we shipped, and what changed

The problem

Dispatch ran on one shared spreadsheet. Two coordinators overwrote each other most mornings, proof-of-delivery photos lived in WhatsApp, and nobody could answer where a load was without three phone calls.

What we built

We built a dispatch board with per-user accounts and an audit trail, a driver view that works on a phone with poor signal, and photo capture attached to the job rather than a chat thread. Existing depot codes were kept so nobody had to relearn the workflow.

The outcome

Manual data entry dropped by 62% against the four weeks before rollout. Coordinators stopped reconciling conflicting rows, and delivery disputes could be settled from the record instead of a search through chat history.

The problem

Two associates spent most of Monday reading supplier contracts for the same six clauses. The work was necessary, unbillable, and the first thing to slip when the week got busy.

What we built

A discovery week confirmed the documents were consistent enough to be worth automating. We built clause extraction with a confidence score, routed anything uncertain to a human review queue, and shipped an evaluation harness so accuracy is measured rather than assumed.

The outcome

The team saves about 14 hours a week against a four-week baseline. Nothing is auto-approved — the assistant drafts and a person signs off, which is why the team actually uses it.